SNEAK PEEK INSIDE THE REPORT
Are CEOs Ready to Seize AI’s Potential?
Charting the path to value creation. Not value destruction.
- While a majority (62%) of CEOs view AI as a powerful shift that will change business, a large contingency (38%) view it as still holding some degree of hype. And nearly 10% (9%) view it with a substantial degree of uncertainty.
- Investments are focused on Customer Service (likely reducing cost and improving customer care) and IT (likely associated with constrained labor supply, costs, and reducing project lead times).
- Combining investment, income, and impact — CEOs are leading the AI initiative in their organizations.
- Whether perceived as hype or impactful change, most CEOs agree that deploying an AI strategy requires top talent and all hands on deck.
- Transparent governance, accountability, and compliance with evolving regulations are key for ongoing success in deploying an AI-driven business or service.
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